Overview — Refund at a Glance
Different LUDIFU products have different refund terms given the nature of each service. The table below gives a quick summary. Full details for each product follow below.
| Product / Service | Refund Eligible? | Window | Processing Time |
|---|---|---|---|
| LUDIFU Academy — Paid Courses | Yes — Conditional | Within 48 hours of enrolment | 5–7 working days |
| LUDIFU Academy — Free Workshops | N/A — Free | No payment involved | — |
| LUDIFU PhotoBooks | Partial — Pre-production only | Before design approval | 7–10 working days |
| LUDIFU PhotoBooks — Post-production | Not Eligible | Custom-made orders | — |
1. LUDIFU Academy — Paid Courses
Cancellation by the Learner
We understand that circumstances change. If you need to cancel your enrolment, the following terms apply:
- Within 48 hours of enrolment — Full refund, provided no live session has been attended and course materials have not been accessed.
- After 48 hours but before the first session — A credit note of equivalent value will be issued, valid for 6 months, redeemable against any LUDIFU Academy course.
- After the first session has commenced — No refund or credit will be issued. The seat is considered utilised.
Session Rescheduling
If LUDIFU reschedules or cancels a session, we will offer either a make-up session or, if the course is discontinued entirely, a full refund processed within 5–7 working days.
Non-Attendance
Non-attendance at scheduled sessions does not entitle the learner to a refund. Recordings are made available where applicable as part of the enrolled course package.
How to Request a Refund
Contact us on WhatsApp at +91 98678 00451 or write to us via the contact form on ludifu.com within the eligible window. Please include your full name, enrolled course name, date of payment, and reason for cancellation.
Refunds will be processed to the original payment method only. Third-party payment timelines (bank processing) may vary slightly but we initiate all refunds within 2 working days of approval.
2. LUDIFU Academy — Free Workshops
Free workshops involve no payment and therefore no refund process applies. Seats are limited — if you are unable to attend, we request that you cancel your registration at least 12 hours in advance via WhatsApp so the seat can be offered to another learner.
LUDIFU reserves the right to cancel or reschedule free workshops at any time without liability.
3. LUDIFU PhotoBooks
PhotoBooks are custom-made, bespoke products designed and produced exclusively for each customer. Due to the custom nature of these orders, our refund policy is more limited than standard retail.
Before Design Approval (Pre-Production)
If you decide to cancel your order before providing final design approval, you are eligible for a refund as follows:
- Advance / booking payment — Refundable in full if no design work has commenced.
- Advance paid after design work has started — A design service charge may be deducted. The remaining balance will be refunded.
After Design Approval (Post-Production)
Once you have provided written or WhatsApp approval of the final design and production has commenced, no refund is possible. This includes:
- Orders in print production.
- Completed and dispatched orders.
- Orders where the customer has changed their mind post-approval.
Please review all design proofs carefully before giving approval. LUDIFU is not responsible for errors in customer-supplied content (photos, text, names, dates) that were approved by the customer.
Defective or Damaged Orders
If you receive a PhotoBook that is defective due to a production error on our part, please contact us within 5 days of receipt with photographs of the damage. We will arrange a replacement at no additional charge. Replacements are not eligible for cash refunds.
How to Request a Cancellation
Contact us on WhatsApp at +91 98678 00451 before your design approval. Include your order reference and reason for cancellation.
4. General Refund Terms
- All refunds are processed in Indian Rupees (INR) to the original payment source only.
- LUDIFU does not offer cash refunds. All refunds are processed via the original digital payment method.
- Processing timelines begin from the date of refund approval by LUDIFU, not from the date of request.
- Bank processing times may vary. If you do not receive your refund within the stated window, please contact your bank before reaching out to us.
- LUDIFU reserves the right to decline a refund request that does not meet the eligibility criteria stated in this policy.
For Clicarity and WA.Expert refund policies, please refer to the respective websites: clicarity.com and wa.expert.
5. Contact for Refund Requests
All refund and cancellation requests must be submitted through one of the following channels. We respond within 1 working day.
LUDIFU · Mumbai, India · WhatsApp: +91 98678 00451 · ludifu.com